Current Client Services

Your Dedicated Service Hub

Welcome to your client service center. As a valued client and a member of our Woodlands community, this is your dedicated resource for managing your policies, accessing documents, and connecting with our team quickly and easily.

We're committed to providing you with the same level of personal attention and expert service you received on day one.

Personalized Support from Your Woodlands Agent

Some things require the expert guidance of a local professional who understands your needs. When you call us, you won't be talking to a random call center.

You'll be speaking with your dedicated agent right here in The Woodlands who understands the local landscape—from the specific requirements for a home renovation in Cochran's Crossing to the nuances of insuring a teen driver from The Woodlands High School. We're here to provide personalized advice and advocate on your behalf.

For management of payments, to discuss coverages, improvements, endorsements click to call or text us now --> 281-803-8179

Have a new risk but not enough time for a conversation? We can start work quoting now with a few pieces of information.

We always recommend a call for our claims process, but if you're in a place where that can't happen submit information now and we can get started for you.

Key Servicing Actions

Here’s how to handle some of the most common policy changes and requests.

Requesting a Certificate of Insurance (COI) - For Our Contractors

We understand that on a job site in The Woodlands, time is money. You need your Certificate of Insurance (COI) quickly to get to work and get paid. Use our streamlined process to get your COIs issued fast. Our Guarantee is same day, our goal is within 25 minutes. If you need faster service because your on location call us for immediate assistance!

Making a Policy Change

Need to add a new car to your auto policy after a visit to one of the dealerships along I-45? Or add a newly licensed teen driver? Please contact us directly so we can ensure you have the right coverage and apply all available discounts.

Scheduling an Annual Policy Review

Your life changes, and your insurance should change with it. We recommend an annual policy review to ensure your coverage for your home, vehicles, and business still aligns with your needs and provides the best value. Let's sit down and make sure the assets you've built here in The Woodlands are properly protected.

How to Report an Insurance Claim in The Woodlands, TX

Filing an insurance claim can feel overwhelming, but we're here to help. Whether you're a homeowner in The Woodlands dealing with storm damage or a local business owner needing to file a commercial auto claim, having the right information is the first step.

Below is a comprehensive guide with direct contact numbers and online links for reporting a claim to many of the most common insurance carriers for our clients in The Woodlands, TX and surrounding areas.

Remember to have your policy number and any relevant documentation (photos, police reports, etc.) on hand when you contact your carrier to ensure a smooth process.

Personal Insurance Claims Information (Home, Auto & More)

For claims related to your personal auto, homeowners, renters, or other personal policies, please use the contact information below.

• State Farm:

  • Phone: 1-800-SF-CLAIM (1-800-732-5246)

  • Online: File a Claim with State Farm

• GEICO:

  • Phone: 1-800-841-3000

  • Online: File a Claim with GEICO

• Progressive:

  • Phone: 1-800-776-4737

  • Online: File a Claim with Progressive

• Allstate:

  • Phone: 1-800-ALLSTATE (1-800-255-7828)

  • Online: File a Claim with Allstate

• Liberty Mutual:

  • Phone: 1-800-2-CLAIMS (1-800-225-2467)

  • Online: File a Claim with Liberty Mutual

• Travelers:

  • Phone: 1-800-CLAIM33 (1-800-252-4633)

  • Online: File a Claim with Travelers

• Farmers Insurance:

  • Phone: 1-800-435-7764

  • Online: File a Claim with Farmers

• Nationwide:

  • Phone: 1-800-421-3535

  • Online: File a Claim with Nationwide

• Mercury Insurance:

  • Phone: 1-800-503-3724

  • Online: File a Claim with Mercury

• Tower Hill Insurance:

  • Phone: 1-800-342-3407

  • Online: File a Claim with Tower Hill

• SageSure Insurance:

  • Phone: 1-866-311-7243

  • Online: File a Claim with SageSure

Commercial Insurance Claims Information (Business, Liability & Auto)

For business owners in The Woodlands, filing a claim for general liability, commercial auto, or property requires contacting the appropriate commercial claims department.

• BHHC (Berkshire Hathaway Homestate Companies):

  • Phone: 1-800-356-5750

  • Online: Report a Claim with BHHC

• Chubb:

  • Phone: 1-800-CLAIMS-0 (1-800-252-4670)

  • Online: Report a Claim with Chubb

• CNA:

  • Phone: 1-877-CNA-ASAP (1-877-262-2727)

  • Online: Report a Claim with CNA

• GEICO Commercial:

  • Phone: 1-866-509-9444

  • Online: Report a Claim with GEICO Commercial

• GUARD (Berkshire Hathaway):

  • Phone: 1-888-639-2567

  • Online: Report a Claim with GUARD

• The Hartford:

  • Phone: 1-800-327-3636 (Business Claims)

  • Online: Report a Claim with The Hartford

• Hiscox:

  • Phone: 1-866-283-7545

  • Online: Report a Claim with Hiscox

• Liberty Mutual:

  • Phone: 1-800-362-0000 (Business Claims)

  • Online: Report a Claim with Liberty Mutual

• Markel:

  • Phone: 1-800-362-7535

  • Online: Report a Claim with Markel

• Mercury Commercial:

  • Phone: 1-800-503-3724

  • Online: File a Claim with Mercury

• National General:

  • Phone: 1-800-325-1088

  • Online: Report a Claim with National General

• Progressive Commercial:

  • Phone: 1-800-274-4499 (Commercial Auto)

  • Online: Report a Claim with Progressive

• Travelers:

  • Phone: 1-800-238-6225 (Business Claims)

  • Online: Report a Claim with Travelers

• USLI (United States Liability Insurance):

  • Phone: 1-888-875-4431

  • Online: Report a Claim with USLI

Need Help With Your Claim?

As your local insurance brokerage serving The Woodlands, TX, we are always here to be your advocate. If you are unsure about the claims process or need assistance communicating with your carrier, please do not hesitate to contact our office. We are here to support you every step of the way.

Frequently Asked Questions

Payments & Policy Basics

How do I make a payment on my policy? Call us, and we'll be happy to walk you through the process or take a payment over the phone.

Where can I find my policy documents or auto ID cards? You can request them through our Client Service page, and we will send them to you directly. You can also access them 24/7 by logging into your account on the insurance carrier's website.

When does my policy renew? Most personal and business policies renew annually or semi-annually. We will proactively reach out to you 30-45 days before your renewal to review your coverage and discuss any changes in the market.

What is a deductible and how do I find mine? A deductible is the amount you pay out-of-pocket on a claim before the insurance company pays. You can find your specific deductible amounts on the declarations page of your policy, or you can simply call or email us for a quick answer.

Who is my insurance carrier? As an independent agency, we partner with many different A-rated insurance carriers. Your specific carrier is listed at the top of your policy declarations page.

Why did my insurance premium go up? Premiums can change for various reasons, including general rate increases across Texas due to inflation, changes in your driving record or claims history, or changes to your property's risk profile. We are always here to review your renewal and explain any changes.

Making Policy Changes

How do I add a new car or driver to my auto policy? Contact us directly. Please have the new vehicle's VIN and the new driver's name and date of birth ready. We'll add them to your policy and ensure you're getting all available discounts.

We're moving to a new home in The Woodlands. How do I update my address? Congratulations! Call or email us with your new address and the date of your move. We'll update your policies and, most importantly, start shopping for a new homeowners policy for your new property.

I bought some expensive jewelry. Is it covered by my homeowners policy? Standard homeowners policies have limited coverage for high-value items like jewelry, art, or firearms. To fully protect these items, you need to "schedule" them with a specific endorsement. Contact us to get this added.

I'm a contractor and I just bought a new piece of equipment. Is it covered? No, it is not automatically covered. You must contact us to add the new equipment to your Contractors Equipment policy to ensure it's protected from theft or damage.

I'm starting a small business from my home. Do I need to change my insurance? Yes, it's very likely. A standard homeowners policy excludes most business-related liability and property. We can help you add the right endorsements or a separate policy to cover your new business venture.

How do I request a Certificate of Insurance (COI)? Use the "Request a COI" link on our Client Service page. We understand the urgency for our contractor clients and prioritize these requests to ensure you can get on the job site without delay.

Claims & Incidents

How do I report a claim? You can report a claim directly to your carrier 24/7 or you can call our office. For after-hours emergencies, we recommend calling the carrier's dedicated claims number found on your policy documents. Always feel free to call us for guidance.

Should I file a claim for a small amount of damage? It depends. We can help you make an informed decision by comparing the damage amount to your deductible and discussing how a claim might impact your future rates.

What is the claims process like after a hailstorm in The Woodlands? After a major storm, carriers can get very busy. The first step is to report the claim. An adjuster will be assigned to inspect the damage and write an estimate. We are here to be your advocate throughout this entire process.

Who is my adjuster? The adjuster is a representative of the insurance carrier who investigates the claim. Once your claim is assigned, you will receive their direct contact information.

How long does a claim typically take? The timeline varies greatly depending on the complexity of the claim. A simple auto glass claim can be resolved in a day, while a major property damage claim can take several weeks or months.

Working With Our Agency

Why should I call you instead of the insurance carrier directly? You can always call the carrier, but we recommend calling us first. As your independent agent, we work for you, not the insurance company. We can provide objective advice, help you navigate the process, and act as your advocate if any issues arise.

What is the benefit of an annual policy review? Life changes, and your insurance needs to change with it. An annual review ensures your coverage limits are still adequate, you're not paying for coverage you no longer need, and you're receiving all the discounts you deserve.

Do you shop my insurance rates at every renewal? If we see a significant rate increase from your current carrier, or if the market has changed, we will proactively shop your policy with our other carriers to ensure you always have the best combination of coverage and value.

Can you handle both my business and personal insurance? Yes. This is a core part of our agency model. As your "one-stop shop," we can manage your contractor policies and your home and auto insurance, simplifying your life and ensuring there are no coverage gaps between your personal and business life.

How do I refer a friend or family member to you? We love referrals! Simply have them call our office or send us their information through our website's contact form, and be sure they mention your name. We're grateful for your trust.

What are your business hours? Our office is open [Your Business Hours, e.g., Monday-Friday from 8:30 AM to 5:30 PM]. For after-hours service, you can use the self-service links on our website or call the carrier's 24/7 service line.